Terms of service
About PURA VIDA
PURA VIDA provides Tele-consultation from top Certified & Registered Medical Practitioners for various General & Sexual health concerns for men. Along with the Medical consultation services, we also have a licensed Nutraceutical Supplements & Pharmaceutical Brand (with the same name, ForMen) for the categories we’re providing consultation (Stress, Immunity etc.). PURA VIDA is associated with Experts and the consultation, prescription, counselling & medical follow-ups are provided by these Experts only and not by PURA VIDA.
Appointments for Services with PURA VIDA can be scheduled through the PURA VIDA website or mobile app or by calling 040-67337030. Your request for Services is only accepted when you receive a booking confirmation from PURA VIDA.
PURA VIDA has a pool of Experts to choose from to provide the Services. PURA VIDA will ensure that the Experts assigned is as per your medical concern/preference but this may not be possible all the time. PURA VIDA reserves the right to assign any Experts as it deems fit for that Service. PURA VIDA does not guarantee that it will always be able to provide Experts or to provide the same Experts for follow-up appointments.
General Payment Terms
The payment can only be made via cash, payment gateway or links provided through Website or SMS or Email from PURA VIDA. You agree to make payment as soon as the demand is raised. PURA VIDA reserves the right to cancel an ongoing or future appointment if payments are not made on time.
We use a third party payment gateway for processing payments due to Us. The processing of payments will be subject to the terms, conditions and privacy policies of the payment gateway, in addition to these Terms. We don’t control and are not liable for the security or performance of the payment gateway. You agree to pay Us, through the payment gateway, all charges at the rates then in effect for any purchase in accordance with the applicable payment terms. We reserve the right to correct, or to instruct Our payment gateway to correct, any errors or mistakes, even if payment has already been requested or received.
Intellectual Property Rights
All the intellectual property used on the Websites by PURA VIDA, Experts or any third party shall remain the property of PURA VIDA, Experts or any other third party as the case may be. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Website or the materials therein. The Service is protected to the maximum extent permitted by copyright laws, other laws, and international treaties. Content displayed on or through the Services is protected by copyright as a collective work and/or compilation, pursuant to copyrights laws. The materials on the Websites or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.
Limitation of Liability
Information You Provide PURA VIDA
Customised service and payment flow
Every patient is different. At PURA VIDA, upon receiving your request, our Experts have a detailed conversation (either by call/chat/form and other means of communication) with You about your specific medical condition, and then suggest the best course of action.
Communications from PURA VIDA
We may also send you other information about us, the Website, our other websites, products, sales promotions, our newsletters, SMS updates, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or register as a Do Not Disturb user. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested. In case of any clarity you can contact our Customer support service.
PURA VIDA may immediately terminate the Services at any time for any reason, through email/SMS communication on registered email address.
Once order is confirmed, products are shipped usually within 3-7 days. Currently, we offer FREE Shipping for all orders. Shipping is currently offered through multiple registered shipping/ courier partners.Product – Return Policy
The Products cannot be returned once delivered to you.
Product – Cancellation
You are entitled to cancel Your Order through our Website till it is dispatched from our premises. After the product is dispatched you cannot cancel your order. We will reimburse You no later than 14 days from the day on which We receive the intimation of cancellations of Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Choice of Law