Refund policy

Last updated: March 14, 2021

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions.

For the purposes of this Return and Refund Policy:

This Policy governs the access and use by you of the technology, applications, websites, content, products, and Services made available by MY PURA VIDA WELLNESS (previously known as WHOLESOME MEDTECH PRIVATE LIMITED), with registered address at 5th Floor, Unit 2A/1 (Octave Block) Salarpuria Sattva Knowledge City, Hyderabad, Rangareddy, Telangana, India – 500081 (“PURA VIDA” or “We” or “Us” or “Our”) to its users (“You” or “Your” or “Yourself”) accessing the offerings including Counselling, Consultation, Selling Nutraceutical & Pharmaceutical Products (“Services”) on PURA VIDA’s websites, mobile sites or mobile applications (“Website”) and “Experts” refers to the empanelled/employed registered medical professionals/doctors with PURA VIDA, who shall recommend the treatment plan as per Your concerns/requirements.

Your Order Cancellation Rights
You are entitled to cancel Your Order till it is dispatched from our premises. After the product is dispatched you cannot cancel your order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email:
We will reimburse You no later than 14 days from the day on which We receive the intimation of cancellations of the Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Returning Goods
The Goods cannot be returned once delivered to you.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:

By Email: 
By WhatsApp: +91-8886669627
By Phone: 040-67337030